Integrated Ticketing System
What is an integrated ticketing system and what are the advantages of employing one? How does it differ from other kinds of customer support?
In case you’ve purchased a hosting package and you have certain questions about a concrete feature/function, or in case you have experienced a certain predicament and you require support, you should be able to get in touch with the respective help desk team. All hosting providers use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, because of the fact that the best way to solve a problem most often is to use a ticket. This method of correspondence renders the replies exchanged by both parties easy to follow and permits the customer support team representatives to escalate the issue in the event that, for instance, a sysadmin has to interfere. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will have to have at least 2 separate accounts to contact the help desk support staff and to actually administer the hosting space. Incessantly logging in and out of different accounts can sometimes be a headache, not to mention the fact that it takes a very long time for most hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you are browsing your website files or modifying different settings. The ticketing system is being strictly monitored 24/7/365 by our customer service technicians and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to get assistance. In stark contrast to other hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request info with regards to any technical or billing problem. Plus, you can read a collection of educational articles, which will help you solve the most commonly met challenges on your own.