Should you ever face a problem with your website and be incapable of handling it yourself, ask the hosting company’s technical support staff to help you get the website back online. A timely solution would be the perfect scenario, but many companies respond within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if the problem can be resolved swiftly, your site may not function satisfactorily or it may not be accessible whatsoever for a lengthy time period, so you may lose prospective clients because it is pretty unlikely that anyone will return to an out-of-order site. Therefore, you need to make certain not only that you can touch base with your hosting company, but also that they can respond and assist you in a well-timed fashion. If a web app update does not proceed as planned or you erase something accidentally, for instance, the site must be restored promptly in order to prevent extended unreachability.
One-Hour Response Guarantee in Shared Website Hosting
In case you are using one of our shared website hosting and you have an inquiry or chance upon a certain complication, you can contact us 24x7 by opening a tech support ticket or by writing an e-mail and we promise that you will have an answer in less than an hour. In case the issue can be solved, we’ll do it before we get back to you, whilst if there is something that you need to do on your end, we will give you all the required info – what settings to check, what workable solutions to try, etc. Typically, you will obtain a response within maximum thirty minutes, which implies that waiting for hours and hours or even for more than one day to get help is something unthinkable. Our sixty-minute reply time guarantee applies to any inquiry that you may have – technical, general or billing.