A One–Hour Ticket Response Time Guarantee
Every help request you submit to us will be attended to within maximum 1 hour. If for any reason whatsoever your support ticket or email calls for further assistance from a server administrator, we will forward it and leave a note to inform you that your case is being worked on. If you take advantage of our Managed Servers package, any of the server administration services included there will be executed at a time that is convenient for you.
A Premium Customer Service
If you need any help using the Control Panel or with any of the applications that we have pre–installed on the dedicated server on your behalf, you can contact our client support staff anytime via the ticketing system. In addition, if you require help managing your server, you can make use of the Managed Servers package, that includes weekly Operating System updates, troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard drive space, etcetera.
An Intuitive Help Area
We have provided our Control Panel with an exhaustive knowledgebase, which features elaborate explanations of its features and functions. What’s more, we have prepared detailed video tutorials that will further teach you how to carry out a particular task or solve a regularly experienced issue. All the help articles and the tutorial videos are easily accessible from every Control Panel section via the Help and Videos buttons situated in the top right corner.